How a Small Finance Bank Reduced Time-
To-Hire by 4X & Candidate Drop-Offs by 5X

About The Company

The Small Finance Bank is a new-age bank with 3,000+ employees and a presence across urban, semi-urban, and rural regions. Focused on expanding banking access to unbanked and underbanked communities, the organization needed a recruitment platform capable of supporting a large workforce, multiple stakeholders, and complex hiring workflows.

The Challenge

The bank’s recruitment process relied heavily on spreadsheets, manual coordination, and fragmented communication:

• Manual recruitment workflows: Shortlisting candidates and coordinating multi-stage interviews required significant recruiter effort.
• Gaps in candidate communication: Recruiters struggled to maintain continuous communication while managing multiple roles and HR activities.
• Interview delays during COVID-19: Face-to-face interviews became difficult, slowing hiring when the business needed to onboard talent quickly.
• Large volumes of unstructured data: Spreadsheet-based tracking made it difficult to organize candidate data, coordinate teams, and identify hiring opportunities quickly.

The Solution

Zappyhire automated the bank’s recruitment process while improving screening, communication, and collaboration:

• End-to-end recruitment automation: Resume ranking, chatbot engagement, shortlisting, interview scheduling, and video interviews were automated within one platform.
• Integrated candidate communication: SMS, email, phone, WhatsApp, Slack, G-Suite, Microsoft Teams, and Zoom integrations helped maintain continuous candidate engagement.
• AI video interviews and assessments: Virtual interviews assessed personality traits and language skills while helping recruiters build a 360-degree candidate view.
• AI-powered screening and collaborative hiring: Resume filtering and assessments matched candidates against job requirements while giving teams a single interface for hiring activities.

Major Impacts At a Glance