What is Employee Net Promoter Score (eNPS)?
Employee Net Promoter Score (eNPS) is a metric used to measure employees' likelihood to recommend their workplace to others. It gauges overall employee satisfaction and loyalty.
Frequently Asked Questions (FAQs)
What is a good NPS score for employees?
An employee Net Promoter Score (eNPS) can range from -100 to +100.
+10 to +30 - This range is generally considered good. It indicates that more employees are satisfied and willing to recommend your workplace than those who aren’t.
+50 - A score in this range is excellent. It suggests a highly engaged and happy workforce.
+80 - This is best-in-class. Achieving such a score means your employees are extremely satisfied and loyal, putting your organization among the top in terms of employee engagement.
But, eNPS scores can vary based on industry and organizational type. You should compare your score relatively, for instance, against direct competitors and your own historical benchmarks. This helps you understand whether changes or initiatives are making a positive impact.
For example, if your initial eNPS score is +15, you should use this as your benchmark. If your next score rises to +25, it shows good progress. On the other hand, if your score stays the same or decreases, it indicates that there’s a need to improve the employee experience.
How do you calculate Employee Net Promoter Score?
eNPS is calculated by asking employees a single question - “On a scale of 0 to 10, how likely are you to recommend our company as a place to work?” Employees are categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).
The eNPS is obtained by subtracting the percentage of Detractors from the percentage of Promoters.
Why does Employee Net Promoter Score matter?
eNPS provides a clear and simple measure of employee sentiment. High eNPS scores indicate a positive work environment and engaged employees, which can lead to better retention and performance. It also helps identify areas for improvement.
How can we improve our Employee Net Promoter Score?
Improve eNPS by addressing employee feedback, fostering a positive workplace culture, providing growth opportunities, and recognizing and rewarding employee contributions. Regularly survey employees and act on their input.
How often should we measure eNPS?
Measure eNPS regularly, such as quarterly or biannually, to track changes over time and identify trends. Frequent measurement helps in promptly addressing issues and improving the overall employee experience.
